Introduction

druvalithonera ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website druvalithonera.com or use our franchise services within Australia.

We operate in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and other applicable Australian privacy laws. By using our services, you consent to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when registering for our services, expressing interest in our franchise opportunities, or contacting us directly.

• Full name and contact details including email address and phone number
• Business and professional background information
• Financial information relevant to franchise applications
• Communication preferences and marketing consent
• Location data and demographic information

Technical Information

We automatically collect certain technical information when you visit our website, including IP address, browser type, device information, and website usage patterns through cookies and similar technologies.

How We Use Your Information

Your personal information is used for legitimate business purposes related to our franchise operations and service delivery:

• Processing franchise applications and conducting due diligence assessments
• Providing information about franchise opportunities and business support
• Communicating about our services, updates, and relevant business information
• Improving our website functionality and user experience
• Complying with legal obligations and regulatory requirements
• Protecting against fraud and maintaining security of our systems

Information Sharing and Disclosure

We may share your personal information in limited circumstances with trusted third parties who assist us in operating our business:

Service Providers

We work with professional service providers including legal advisors, financial consultants, IT support companies, and marketing agencies who may access your information solely for the purpose of providing services to us.

Legal Requirements

We may disclose your information when required by law, court order, or regulatory authority, or when necessary to protect our rights, property, or safety, or that of others.

Data Security and Protection

We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• Encryption of sensitive data both in transit and at rest
• Regular security assessments and system updates
• Restricted access to personal information on a need-to-know basis
• Staff training on privacy and data protection requirements
• Secure backup and disaster recovery procedures

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to implementing industry-standard protective measures.

Your Privacy Rights

Under Australian privacy law, you have several rights regarding your personal information:

Access and Correction

You have the right to request access to the personal information we hold about you and to request correction of any inaccurate or incomplete information.

Withdrawal of Consent

You can withdraw your consent for marketing communications at any time by contacting us directly or using the unsubscribe links in our communications.

Complaint Process

If you have concerns about how we handle your personal information, you can lodge a complaint with us directly. We will investigate and respond within 30 days. You also have the right to complain to the Office of the Australian Information Commissioner (OAIC).

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve any disputes.

Franchise application information is typically retained for seven years after the conclusion of the application process. Marketing contact information is retained until you withdraw consent or we determine it's no longer needed for business purposes.

Cookies and Website Analytics

Our website uses cookies and similar technologies to enhance your browsing experience and gather analytics about website usage. You can control cookie settings through your browser preferences, though disabling cookies may affect website functionality.

We use Google Analytics and similar services to understand how visitors interact with our website. This information helps us improve our services and user experience. These analytics tools may collect information about your device, browsing behavior, and general location.

Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies before providing any personal information.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date.

We encourage you to review this policy periodically to stay informed about how we protect your information.